IBM Tivoli Foundations Service Manager

Small and medium sized organizations are focused on running the business and do not have abundant resources to manage IT. As technology becomes increasingly more complex, problem resolution becomes more time consuming, skill requirements increase and costs to maintain quality services escalate. In the face of tighter budgets and fewer resources, prioritization, responsiveness, and standardized well defined processes are the keys to maximizing the availability of business-critical IT services.

Many smaller and growing medium sized organizations do not currently own an effective service desk solution. Spreadsheets and open source alternatives are used to allocate and record incident numbers. Automation is precarious and centralized record keeping is not common. These organizations suffer from tedious and error prone processes that jeopardize the provisioning of effective service support to their customers.

IBM Tivoli® Foundations Service Manager is the service desk solution designed and priced specifically for smaller and medium sized organizations. It provides focused service desk capabilities through ITIL® V3.0 aligned service request, incident, and problem management processes. It encompasses a broad variety of features that enable a single point of contact to automate service request, incident and problem management. The offering includes pre-defined features that have been found key to growing needs of small and medium sized organizations. Equally important, it is easy to install, configure and deploy.

Key Highlights of TFSM:

■ Streamline your service support operations through ITIL V3 aligned service request, incident and problem management applications

■ Reduce mean time to resolution through built-in knowledge management application and remote diagnostics tooling

■ Improve your operational efficiency through role-based start centers, dashboards, key performance indicators (KPI), work management and reporting

■ Accelerate time to value by leveraging out of the box best practice contents

To get more details on TFSM, please send an email to sales@zenfocus.com.