Remote Monitoring

ZenMonitor® is a subscription-based IT management service, delivering proactive monitoring, notification, Web-based reporting and automated problem resolution to complex IT and Internet infrastructures 7/24.

Businesses use ZenMonitor to increase the availability and performance of mission-critical business applications and infrastructures at a fraction of the cost of traditional network and systems management software, while reducing firefighting.

Benefits

- Reduce operational costs
- Improve service levels
- Focus on strategic initiatives

ZenMonitor offers customers the flexibility to choose different levels of monitoring service based on their specific business needs. From basic information on system availability to customer specific breakdowns on performance, ZenMonitor provides a range of services that customers can align with their own service level objectives.

Managed Workplace Reports

Managed Workplace provides Web-based reports on infrastructure availability and performance. With over 80 different possible reports to view, Managed Workplace delivers both management level views of the entire infrastructure and detailed application/device specific breakdowns based on designated metrics.

Automated Corrective Actions
ZenMonitor also offers event driven automated corrective actions to automatically resolve events before they turn into problems. By automating corrective actions, IT organizations decrease problem resolution time and improve system availability.

Possible actions on a given event include:
- Restart services
- Schedule/run scripts
- Shutdown systems
- Schedule/run programs
- Clean up file systems

Notification Process
ZenMonitor notifies customers when business systems and applications require attention, with built in escalation to ensure that critical events are always recognized and addressed by the designated IT staff member. Notification and escalation processes are defined at service onset, and are based on event severity.

Sample Monitoring Metrics
Objects and key metrics monitored include:

Servers: Disk and Memory Utilization, CPU Load, I/O Utilization, Performance Thresholds, Node   Up/Down, Performance Bottlenecks
Databases: Process Up/Down, Tablespace Size, Cache Hit Rates, Database Availability, Memory Usage, Peak Utilization
Network Devices: Up/Down, CPU Utilization, Memory Utilization

Secure Connectivity
ZenFocus connects to customers via Onsite Manager, ZenFocus's customer connectivity network, through either a point-to-point connection or via the Internet. Depending on the monitored service offered by ZenFocus, customers can choose to utilize IPSec security running 3DES encryption over a VPN, with the VPN device supplied and configured by ZenFocus, or have an agentless solution that leverages HTTPS (SSH).

ZenFocus's agent based service option takes advantage of best of breed technologies to monitor the critical attributes of our customer's environment. The agents are deployed to the customer's managed servers once the secure VPN connection is established. The agentless option eliminates the need for the VPN tunnel and simply requires ZenFocus to place a Customer Premise Device (CPE) inside the customer's firewall to facilitate the monitoring of the IT objects. Access is then provided via HTTPS and email. ZenFocus's Service Delivery team is prepared to help determine the best overall approach for each customer's unique situation.