Change management, configuration management.
These are at the core of any service management
strategy. The IBM® Tivoli® Change and Configuration
Management Database (CCMDB) enables you to
standardize and share information that integrates
people, processes, information and technology for
real business results. It includes an open,
federated CCMDB data model, the ability to automate
process execution, provides visibility to
architectural complexity and helps reduce incident
and problem management costs.
The Tivoli Change and Configuration Management
Database benefits your business by:
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Delivering efficient, cost-effective
management solutions by integrating IT
processes, data and people and automating
operational management product use
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Leveraging automated discovery, application
mapping and visualization capabilities to
facilitate a comprehensive view of attributes
and relationships between configuration items
and supported business services
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Facilitating internal and regulatory
compliance by enforcing policies as well as
tracking and recording changes across your
organization
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Employing best-practice change management
processes with impact assessment and visibility
of schedules to reduce business impact
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Helping ensure configuration data is current
through change and configuration process
management
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Visualizing all critical intelligence
regarding the infrastructure through data
consolidation and federation capabilities
