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Manage your IT operations like a business.
Today, when business success depends on a well-run IT
infrastructure, your ability to manage IT services is being
put to the highest test. You must deliver maximum value to
the business while tightly controlling costs.
Effective IT Service Management is built on integrating
people, processes, and technology into a well-designed
system based on best industry practices. If poorly defined
IT processes, roles, metrics, and service norms are
undermining your effectiveness, you're not alone. It's
estimated that 80 percent of unplanned downtime results from
people and process issues.
A proven method for transforming your IT operations
ZenFocus Services professionals can help you choose the
right mix of powerful solutions and transform the way your
organization delivers IT services. Our consulting experts
can help you design, build, manage, and evolve a first-rate
IT service operation and supporting IT infrastructure.
We guide you through a well-planned journey charted by a
process map, the ZenFocus ITSM Reference Model. Our model
can help you better align IT with business goals, design and
deploy IT services to support those goals, and enhance
service operations to deliver high-quality service at
reduced costs.
ZenFocus's ITSM methodology evolves from our extensive
experience in delivering high-quality IT services for all
kinds of IT environments. We embody best practices as
defined by the IT Infrastructure Library (ITIL), a de facto
industry standard for IT management. And we help you
implement ZenFocus OpenView IT management solutions to more
effectively manage and measure the entire infrastructure.
With IT Service Management Solutions from ZenFocus, you can
evolve your IT organization from the role of technology
provider to a valued contributor, fully aligned with the
business goals of your enterprise.
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